Shipping

We currently ship online purchases to: USA, Canada, Australia, New Zealand, United Kingdom, Germany, Italy, Norway, Singapore & Malaysia. We're in the process of adding countries as requested so let us know where you live if we don't already serve you!


INTERNATIONAL SHIPPING

We ship internationally using FedEx's International Economy door-to-door service. Our shipping rates do not include import duty or regulatory requirements imposed when the shipment reaches your country.

Rates and average delivery times differ by region as outlined below. All prices are in Singapore dollars.


North America (USA & Canada)

For orders below SGD $150 shipping is SGD $30
For orders of SGD $150 up to SGD $300 shipping is SGD $15
For orders of SGD $300 and up shipping is free!
Shipments generally arrive between 5-8 working days after your order is shipped


Australia & New Zealand

For orders below SGD $150 shipping is SGD $15
For orders of SGD $150 up to SGD $300 shipping is SGD $8
For orders of SGD $300 and up shipping is free!
Shipments generally arrive between 4-7 working days after your order is shipped


United Kingdom, Germany & Italy

For orders below SGD $150 shipping is SGD $25
For orders of SGD $150 up to SGD $300 shipping is SGD $15
For orders of SGD $300 and up shipping is free!
Shipments generally arrive between 4-7 working days after your order is shipped


Norway

For orders below SGD $150 shipping is SGD $25
For orders of SGD $150 up to SGD $300 shipping is SGD $15
For orders of SGD $300 and up shipping is free!
Shipments should generally arrive between 9-15 working days after your order is shipped


Malaysia

For orders below SGD $150 shipping is SGD $15
For orders of SGD $150 up to SGD $300 shipping is SGD $8
For orders of SGD $300 and up shipping is free!
Shipments generally arrive between 4-7 working days after your order is shipped



DOMESTIC SHIPPING

Within Singapore, all shipping is via door-to-door courier service. Delivery should be within three working days after dispatch. We charge a flat SGD $5 for delivery within Singapore, but delivery is free for all orders over SGD $100!

Because we send via courier we have the option of asking our courier to call you before they deliver to confirm that someone will be available at the delivery address. Or we can request delivery between 5pm - 8pm for home deliveries. If you'd like either of these to be requested just leave us a note in the Special Instructions box before you hit Checkout, or drop us an email at retail@alexiares-and-ani.com after you've completed your order.

Rest assured that as all deliveries are via courier, if the first delivery attempt is not successful they will call you on the number you provide to make alternative arrangements before they contact us to report a failure!



NOTES

We aim to dispatch all orders within two working days after the order has been placed. You will receive an email to confirm when your order has been dispatched. If you haven't received an email within two working days it will be because we're resolving an issue with your order, you can always write to us at retail@alexiares-and-ani.com if you have a query.

Please note that during the checkout process, the postage is only calculated and the discount applied after you have entered your address details. Click "Continue to next step" for the shipping cost and discount to be applied to your order.

If your order is undeliverable we will process it as a refund, but you will be responsible for the shipping costs incurred.

All prices shown here are in Singapore Dollars, though we do give you the option to display some alternative currencies with the drop-down currency selector at the top of the page (on desktop) or at the very bottom (on mobile). We charge all purchases and shipping in Singapore dollars, the exchange rate applied will depend on your credit card provider or bank.