FAQs

WHERE ARE YOU BASED?

Our products may be manufactured in California (USA) and Victoria (Australia) but our company is actually based in sunny Singapore. For more details read our About Us page!

Our site defaults to Singapore dollars, but you can select other currencies using the drop-down list (found at the top of the page if you're on a computer, at the bottom of the page if you're on mobile). Please note that all charges will be made in Singapore dollars and the exchange rate applied will depend on your credit card provider or bank.



WHERE CAN I BUY ALEXIARES & ANI PRODUCTS?

If you don't live in Singapore check our Shipping Policy page for a complete list of countries we ship to, our international shipping charges and the expected delivery times.

Within Singapore, all shipping is via door-to-door courier service. Delivery should be within one to two working days after dispatch. We charge a flat $5 for delivery within Singapore, but delivery is free for all orders over $100!

Because we send via courier within Singapore we have the option of asking our courier to call you before they deliver to confirm that someone will be available at the delivery address. Or we can request delivery between 5pm - 8pm for home deliveries. If you'd like either of these to be requested just leave us a note in the Special Instructions box before you hit Checkout, or drop us an email at retail@alexiares-and-ani.com after you've completed your order.

If you'd prefer to try-before-you-buy here's a list of all our wonderful Singapore stockists who will be pleased to help you test any product you like before you make a purchase!

If you want to place an order but we don't ship to your country yet please let us know! We're always happy to get our world-class products into new countries!



DISCOUNTS CODES

If you have a discount code you can use it to get a discount off online purchases. Check the expiry of the code to make sure it's still valid and whether there were any conditions, like 10% off orders over $100?

Note that multiple discount codes cannot be entered simultaneously, you'll need to use one at a time. Usually it's best to use the one that's closest to expiry!

If all conditions are met you can paste your discount code in the checkout page. It's best to insert the code at the blue prompt on the checkout page after you've entered your address details and hit "Continue".

If you go too far and find that you're being asked for your credit card details but haven't entered your discount code, look for the "Go Back To Your Account Page" link and start the checkout process over. We've heard that some browsers have problems with the more obvious "Back" button.

If you're experiencing any problems with a discount code please write to us at retail@alexiares-and-ani.com.



SHOULD I SET UP AN ACCOUNT WITH ALEXIARES & ANI?

Our regular customers create accounts for 2 reasons: because their account details include their delivery address - saving them time when they next order, and so that they can see a record of previous orders. That's it!

Accounts are entirely optional, so if you'd prefer not to create an account you can still order online as many times as you'd like!

For everybody's security we never save credit card details, whether you create an account or not. Somehow in a world of billionaire internet gurus that simple step makes us internet security geniuses!



WHAT IF I WANT TO BE KEPT UP-TO-DATE?

If you want the latest news or articles you can sign up for the newsletter here. Or hit the "JOIN US" link at the bottom of any page!

Insiders often get notice of sales, exclusive promotions and all the updates that nobody else gets.



HOW LONG WILL MY PRODUCTS LAST?

To maintain the efficacy of your products and reduce the risk of oxidation, we advise that all products should be used within 12 months of opening.



ARE YOUR PRODUCTS NON-COMEDOGENIC?

We avoid comedogenic ingredients wherever possible.



ARE YOUR PRODUCTS ORGANIC?

Although our products are not certified organic, the majority of ingredients in every product are derived from natural plants and minerals. We place every effort in employing gentle ingredients to combat inflammation and not cause long-term damage to skin. Our aim is to utilize modern scientific formulating techniques together with antioxidant-rich phytonutrients, stabilized vitamins and clinically-tested peptides that are proven bio-effective in scientific studies.



DO YOU HAVE A MEN'S LINE?

All of our products are suitable for both men and women, it's all about finding the products that work best for your skin and your skin-type.



I HAVE SENSITIVE SKIN, ARE YOUR PRODUCTS SUITABLE FOR ME?

Our products are formulated without harsh or potentially sensitizing ingredients. We have also included powerful, soothing agents and anti-inflammatory ingredients that are beneficial to sensitive skin. However, some people’s skin may have specific sensitivities to essential oils, wheat, retinol (which is a form of vitamin A) or other particular ingredients. If you are concerned about sensitivity, we recommend you do a patch test behind the ear or on the neck 24 hours prior to application over your entire face. All of our products are dermatologist-tested and products used around the eyes are also subjected to approval by qualified ophthalmologists.

Find out more about our Formulation Philosophy.



ARE YOUR PRODUCTS SAFE TO USE DURING PREGNANCY?

It is highly recommended that products containing Retinol (for us, that’s The Advocate) should not be used by women who are pregnant, breastfeeding, or plan on becoming pregnant. While all of our products are formulated and manufactured with the highest possible level of quality and safety, we do suggest that you consult your doctor on the use of any topical products if you are planning for, or during your pregnancy.



I MAY HAVE HAD A REACTION TO ONE OF YOUR PRODUCTS. WHAT DO I DO?

Immediately discontinue use of the product and rinse with water. Should symptoms persist or worsen, call your medical professional. Please contact us at retail@alexiares-and-ani to inform us of the product you were using and the reaction that occurred, and we will investigate the matter further.

Please do bear in mind that while our products are generally sensitive-skin friendly, those with ultra-sensitive skin should exercise caution, and always perform a patch test behind the ear or on the neck 24 hours prior to application over the entire face.



IS YOUR PACKAGING RECYCLABLE?

Aside from the airless pump for The Co-Conspirator eye gel, all of our boxes and product packaging are recyclable.



ARE YOUR PRODUCTS TESTED ON ANIMALS?

The only animals we test our products on are humans.



HOW DO I CONTACT ALEXIARES & ANI?

You can email us by writing to retail@alexiares-and-ani.com



LOOKING FOR SKINCARE ADVICE?

About Us
Our Formulation Philosophy
Our Glossary of Ingredients

What do Antioxidants do?
How is Inflammation Related to Aging?

How to Assess your Skin-Type
How Products Combine in a Regimen
How to Compile a Dry Skin Regimen
How to Compile an Oily Skin Regimen

Our Skincare Blog: Pilgrim & Pony